Support

Frequently Asked Questions

Quick answers to common questions about Smart Maji.

Smart Maji is an AI-powered water intelligence platform for homes, schools, and hospitals. It monitors water usage, detects leaks and abnormal patterns, tracks water-quality signals, supports issue reporting with photo evidence, and provides AI-powered insights and alerts — all designed to help users manage their water environment more effectively.

Smart Maji uses a hybrid AI approach: rule-based analysis runs instantly on the device for offline insights, while cloud AI provides deeper explanations when online. The AI analyzes water data, anomalies, and issue reports to generate alerts, insights, and recommended actions.

Yes. The mobile application is designed to remain usable when connectivity is limited, with synchronization when a connection becomes available.

Yes. Supported report categories include leaks, dirty water, no-water events, low pressure, water-quality concerns, blocked drainage, sewage issues, and pollution. Reports can include photo evidence and are tracked through a lifecycle: Reported → Verified → Assigned → In Progress → Resolved.

No. AI insights and sensor readings are informational and should not be treated as certification of drinking-water safety.

Smart Maji currently supports Homes, Schools, and Hospitals. Additional environments may be introduced in future releases.

Smart Maji has two access roles: Head and Member. Heads can review and manage issues for their water environment. Members can report issues and view personalized insights for their home, school, or hospital.

The Smart Maji Android app is available for download. Other platforms are coming soon.